SHIPPING AND DELIVERY
Items will be shipped once credit card authorization and verification have been obtained. We strive to ensure all in-stock orders are shipped as quickly as possible. However, there can be delays and we appreciate your patience in advance.
If an item is not currently in-stock, but is back-ordered, you will be provided with an expected ship date. Your credit card will not be charged until the item ships. If an item is out of stock and we cannot get anymore of that item, we will notify you by e-mail. Please ensure you’ve provided us with the correct e-mail address. We apologize in advance for any out of stock items.
If your items have to be shipped separately, your shipping and handling charges only apply to the first package shipped.
Standard delivery applies to the continental U.S. only. In-stock items shipped via standard delivery typically arrive within 4-8 business days of when the order is placed (business days are defined as Monday through Friday. It does not include holidays.)
SECOND-DAY AND OVERNIGHT DELIVERY
To request expedited delivery for in-stock items, orders must be completed before 1:00pm CST to ensure same-day processing. For consumer protection, all orders are subject to review, including credit card authorization and verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.
Expedited delivery is not available for PO Boxes, APO/FPO addresses or addresses in Alaska and Hawaii. We are sorry for the inconvenience.
If for any reason you are not pleased with your purchases, The Complete Ensemble will accept returns and exchanges of unworn, unwashed or defective merchandise within 30 days of purchase with a valid receipt. If you are returning a gift, you will receive store credit. Refunds are made in the original form of payment. Shipping and handling fees are non-refundable.
Merchandise that is on sale is sold “as is” and may not be returned or exchanged.
Sales tax will be applied to residents in the state of Texas only. The tax will be 8.25%.
We hate Spam & promise to keep your e-mail address and other personal information safe!
All merchandise purchases must be returned by mail:
Fill out the Return Form enclosed with your package (clearly noting reason for return), repackage the item(s) and affix either our pre-paid label or use label and carrier of your choice. If you use our label, the shipping fee will be deducted from the refund on your original method of payment. We also recommend you insure the package.
Please ship returns to:
The Complete Ensemble
6308 Valley View Drive
McKinney, TX 75071